1. Introduction

Smart Payment and Automated Clearing House system is a software that plays a role in integrating banking services on a single platform, while supporting the diversification of payment and money transfer services through connecting with members and partners, thereby helping to enhance customer convenience and experience.

2. Goals/Benefits

• Integrating Co-opBank’s banking services (CorePlus, Mobile/Internet Banking, Cards, payments and money transfers) on a unified platform
• Diversify payment and money transfer services through connecting with members (QTDND) and partners (NAPAS, CITAD, BIDV…) such as 247 money transfer, bill payment, loan payment within and outside the network
• Enhance customer convenience and experience through providing services on web and mobile platforms
• Create a strong platform and be ready to connect to other organizations such as e-Wallets or other Fintech organizations to diversify the customer ecosystem, towards open banking.
• Act as a clearing platform between organizational units including NHHT and QTDND.

3. Main Functions

• Provide ESB integration backbone to connect systems within Co-opBank
• Providing web application at the counter that allows payment transactions, interbank money transfers, 24/7 money transfers within and outside the People’s Credit Funds network
• Provide comprehensive integrated service layer using API technology for core banking system
• Provide payment gateways that enhance connectivity to external organizations such as payment institutions and others

4. Summary

The E-Banking project will also focus on adding equipment, connecting Core-banking, Mobile/Internet Banking, card systems… to build a powerful, integrated platform. The system is capable of processing payment transactions and transferring money safely and effectively 24/7 between the Co-opBank, the People’s Credit Funds network and partners in the payment system such as NAPAS, CITAD.

1. Introduction

Electronic tax payment is a modern and convenient means to help people and businesses fulfill tax obligations easily through computer systems and the internet.

Electronic tax payment is becoming a popular trend in the current digital age, bringing convenience and flexibility to people and businesses in fulfilling their tax obligations. By using the electronic tax payment service, people and businesses can fulfill their tax obligations flexibly from anywhere with an internet connection. Thereby, they not only reduce the time spent traveling to the tax office but also reduce the risk of information loss and increase the accuracy of the tax payment process.

Banks play a crucial intermediary role in supporting taxpayers in tax filing. When using the electronic tax system, taxpayers will submit payments through commercial banks, bringing many benefits to the banks, such as:

• Reducing workload and saving manpower and time compared to direct submissions.
• Limiting errors in taxpayer information and incorrect submission documents needing verification.
• Attracting more potential customers to use the bank’s services

2. Goals/Benefits
Therefore, to optimize the electronic tax filing process and bring benefits to both banks and customers, integrating electronic tax filing services into the banking system is an intelligent and advanced solution. Through this, banks can provide their customers with a convenient and secure experience when conducting online tax transactions.

3. Main Functions

Electronic tax filing registration
– Registering authorization for debit from bank accounts
– Transaction list of authorization for debit from bank accounts
– Cancelling authorization for debit from bank accounts

Electronic tax submission
– Electronic tax submission via E-Banking
– Transaction list of electronic tax submission via E-Banking
– Tax submission transaction reversal

Document management

Verification
– Creating verification requests
– List of verification requests

Reconciliation
– Export reconciliation files at the bank
– Reconciliation
– Creating & exporting discrepancy files to Tax Collection Department

System Administration
– Managing tax office directory
– Managing administrative area directory
– Managing State Treasury directory
– Managing chapter directory
– Managing item directory
– Managing sub-item directory
– Managing map table of banks with accounts at State Treasury
– Managing list of banks with accounts at State Treasury
– Managing electronic tax filing transaction limits
– Managing electronic tax filing
– Managing taxpayer types

Reporting System

Integration of related systems with the Tax Collection Department system

4. Summary

The e-Tax connection solution – TAXPLUS optimizes the e-tax payment process and benefits both banks and customers. Integrating e-tax payment services into the banking system is a smart and advanced solution. In this way, banks can provide their customers with a convenient and secure experience when conducting online tax transactions.

1. Introduction
   An Alias Account is a unique transaction name for each customer, used in place of a payment account number to conduct money transfer/receipt transactions. With the Alias naming service, customers can freely express their individuality and uniqueness by naming their accounts according to personal names, nicknames, feng shui preferences, phone numbers, store names, brand names, and more.
2. Goals/Benefits
   The Alias account naming service offers customers the convenience of conducting payment transactions through the Alias, contributing to increased revenue for stores and businesses by enabling payments with a distinctive account name. This not only asserts the unique identity and brand impression of the store but also ensures buyers feel confident in transactions as they are confirmed with the accurate store name they are dealing with. This enhances customer experience, helps the bank improve service quality, and attracts more new customers.
3. Key Features of the Product
   – System Parameters and Configuration:Manage Alias account types; Fee management
   – Alias Account Management: Register Alias; Change Alias; Fee collection; Alias list
   – Transactions with Alias Accounts: Deposit-savings transactions; Overdraft transactions; Guarantee transactions; Accounting transactions; Credit transactions; Electronic money transfer transactions
   – Inquiry: Account inquiries; Print transaction statements
   – Reporting System: Deposit-savings report; Personal overdraft report; Corporate overdraft report; SMS report; Alias report
   Notable Features of the Product:
   – Flexible account setup
   – Flexible fee setup
   – Automated fee calculation
   – Easy to remember, easy to transact
   – Open development platform
   – Flexible reporting system

I. Introduction

The Automated Clearing House (ACH) electronic settlement system for retail payment transactions – a system that acts as an automatic clearinghouse among participating members (banks), is built to develop the retail payment infrastructure in Vietnam.

Due to the focus of ACH system services on low-value transactions (small value, large volume), establishing an internal system connected to the ACH system to provide payment and fund transfer services will bring many benefits to banks, specifically:

Enhancing efficiency, minimizing manual errors to the maximum extent
Saving transaction costs for banks
Enhancing security and control with strong security measures following the ISO 20022 standard of the ACH system
Diversifying products and services provided thereby increasing competitive advantages in the market.

II. Technology

The solution is built on the foundational technologies mentioned above in this document, leveraging the strengths and essence of the most advanced technologies globally proven and used by many large technology companies.

The system will be deployed centrally at the Bank’s headquarters according to a multi-layer model using the Web application platform:

Database Server: Using Oracle database version 19c
Web Server: Application developed on ASP.Net Core Blazor technology platform, deployed on Ubuntu operating system.
Application Server: Application developed on .Net Core 5 technology platform, deployed on Ubuntu operating system.
Business Departments/Branches connect to the system via the bank’s internal computer network.

III. Summary of system functions (Developed as per customer requirements)

1. Payment & Fund TransferReal-time credit transactions
– Real-time credit transactions
– Real-time transaction list
– Real-time debit transactions

2. Information Query
– Transaction status inquiry
– Copy of original transaction

3. Reconciliation Management
– Request for editing original transaction information
– Request for refund
– Request for providing documents/information
– Recall request
– Reconciliation support
– Request for clarifying information
– Reconciliation list

4. Refund Management
– Create refund transaction
– Refund transaction list

5. System Administration
– User management
– Service management

6. Reporting System

7. Integration with related systems with the bank’s system (customers/partners)

1. Introduction

Circular 11 (related to asset classification and risk provisioning) was issued, requiring the Cooperative Bank to develop an effective, accurate and timely debt classification and risk warning system to prevent bad debt risks as well as enhance competitiveness in the banking and financial market. The PNNTD&CBS system was developed to address the following three purposes:

• Improve transparency in debt classification, thereby providing timely and accurate warnings of bad debt risks.
• Optimize debt collection efficiency, debt classification, and risk provisioning
• Enhance the responsibility of each individual and management level for the effectiveness of credit operations and control of bad debt risks.

2. Definition

The LCAP – loan classification automation platform is divided to support users with the features of the debt classification and risk warning software: early warning of due debts, proposing debts that need to be grouped according to rules, handling debt exceptions, and risk provisioning lists.

3. Goals/Benefits

a. Debt collection tracking

Alert Credit Officers and managers of the list of overdue debts up to the present time and debts with payment schedules within 10 days from the current date of the system. Help Credit Officers and managers take measures and proactively contact customers to urge and collect debts.

b. Debt classification and risk provisioning

• Alert Credit Officers and managers of the list of debts that need to be transferred to debt groups at the end of the month.
• Allow CBTD to handle exceptions for debts that are expected to be transferred to the debt group proposed by the system at the end of the month (such as keeping the debt group unchanged, adjusting the rate of deduction of collateral for the debt, adjusting the amount of provision for DPRR for the debt, transferring to a higher debt group than the debt group proposed by the system or transferring to a lower debt group than the debt group proposed by the system.)
• Allow management levels to approve/give opinions on credit officer exception handling proposals

c. Use redundancy to handle risks

• Allow Credit Department to propose risk handling for debts for approval by the board of directors.
• Allows credit officers to upload risk handling files corresponding to each debt proposed for risk handling.
• Allow the Head of Credit Department; Branch Credit Council, Branch Director, Head Office Risk Management Department to approve the proposal of the credit officer.
• Synchronize approved debt information allowing risk handling to the CoreBanking system for processing at the end of the period.

4. Main Functions

a. Early warnings

The function of warning about loans due for payment to credit officers, thereby supporting management and debt collection of overdue/due debts.

b. Debt classification

Functions to support debt classification and group transfer operations, including:

• Propose debt groups to be transferred
• Propose Exception Handling and Proposal Approval
• Forecast fluctuations in financial and non-financial indicators
• Automatically transfer debt groups at the end of the month
• Ad hoc transfer of debt groups upon request

c. Risk provision

The function supports automatic risk provisioning at the end of the month or quarter according to the settings.

d. Risk handling

Function to support management and risk handling of debts that are no longer able to be paid

5. Summary

The LCAP loan classification automation platform is not only a powerful financial management tool but also a reliable partner for credit institutions. With early warning, debt grouping and risk provisioning features, the platform helps improve performance, optimize risks and enhance predictability in loan management, bringing great benefits to both institutions and customers.

Solution objectives

• Collect customer information anytime, anywhere
• Automatic scoring and rating credit
• Search, track the status of each loan application
• Centralized data collection, statistics, and analysis

The main components of the solution

• Register customer information
• Apply for a loan application
• Debt collection
• Track debt collection activity
• Open a savings account
• Subscribe to SMS service
• Withdrawal of principal / Withdrawal of interest
• Settlement of account

Customer Objects

Our solution caters to all banks and financial institutions, supporting the institutional staff to perform on-site customer transactions on the spot like a mobile bank.

Introduction to Virtual Account Management (VAM)

Virtual Account Management (VAM) is an advanced financial solution that allows businesses and financial institutions to manage virtual accounts under a single primary bank account. VAM optimizes financial management, simplifies transactions, and enhances cash flow control. Below is a detailed introduction to VAM, including its definition, benefits, key features, and implementation process.

1. Definition of VAM

VAM is a system that creates and manages virtual accounts under a single primary account. Each virtual account can be assigned to different business units, projects, or customers. Although these virtual accounts do not exist physically within the banking system, they provide detailed management and reporting capabilities for each sub-account.

2. Benefits of VAM

Optimized Cash Flow Management:

• Centralization: Helps centralize account and cash flow management, reducing fragmentation and complexity.
• Monitoring: Easily monitor and manage cash flows between virtual accounts.

Improved Operational Efficiency:

• Automation: Automates the coordination and management of accounts, minimizing manual errors.
• Time Savings: Reduces the time needed to process transactions and reconcile accounts.

Enhanced Control and Transparency:

• Delegation: Easily delegate and control financial activities for each virtual account.
• Transparency: Increases transparency and traceability of financial transactions.

3. Key Features of VAM

Creation and Management of Virtual Accounts:

• Virtual Account Creation: Easily create virtual accounts as per business requirements.
• Account Management: Manage balances, transactions, and other related information for each virtual account.

Integration and Transaction Automation:

• System Integration: Integrate with existing financial and ERP systems to synchronize data and automate transactions.
• Transaction Processing: Automatically process payments, fees, and fund transfers between accounts.

Reporting and Analysis:

• Financial Reporting: Provide detailed reports on balances, transactions, and other financial activities.
• Data Analysis: Analyze financial trends and performance for each virtual account.

Security and Compliance:

• Authentication and Access Control: Ensure only authorized individuals can access and perform transactions.
• Legal Compliance: Comply with legal regulations and international security standards such as GDPR and PCI-DSS.

4. Conclusion

Virtual Account Management (VAM) is a powerful solution that helps businesses and financial institutions manage accounts and cash flows efficiently and transparently. With VAM, businesses can optimize financial processes, improve operational efficiency, and enhance control. Implementing VAM requires close collaboration between the service provider and the customer to ensure the system operates smoothly and meets all business needs.

1. Product Introduction

The SCALE Intelligent Centralized Reconciliation Software is a tool designed to assist bank staff in performing reconciliation tasks accurately and quickly.

2. Goals/Benefits of the Product

• Reconciles transactions during payment sessions between systems
• Flexible according to each system

3. Main Features

• System Administration
• System Parameters
• File Reconciliation System
• Reporting System

4. Conclusion

Our solution is suitable for any financial organization that performs payment functions, supporting reconciliation of information between internal systems as well as external systems from various different providers.

1. Product Introduction

The Capital Management Software, TiMS, is a tool that enables banks to manage and perform tasks related to capital transfers and capital trading. The software includes functionalities such as regular capital transfers, project-specific capital transfers, bond trading, borrowing, and depositing with other banks or credit institutions.

2. Product Goals/Benefits

• Internal Capital Transfers: Efficiently manage the internal movement of capital.
• Monetary Market Trading: Facilitates trading activities in the money market.
• Investment Capital Management: Manage and oversee investment capital effectively.

3. Key Features of the Product

Product Setup

• Setup for capital transfer products
• Setup for capital deposit products

Capital Transfer Module

• Management of capital transfer accounts
• Capital transfer transactions

Project-Specific Capital Transfer Module

Capital Deposit Module

• Management of capital deposit accounts
• Capital deposit transactions

Capital Trading Module

• Bond trading
• Secondary market operations

Main Components of the Product

• Management of project borrowing capital
• Management of regular capital, capital transfers, and branch-deposited capital
• Money market management
• Derivatives management
• Investment capital management
• Reporting system
• System administration and parameterization

4. Conclusion

This solution is suitable for all financial institutions and banks, aiding in the efficient management and allocation of capital resources. It helps promote growth, enhance control, and minimize risks, while also saving operational costs for a given transaction volume

1. Product Introduction

The ePINPLUS Smart Electronic PIN Management Software is a management solution that delivers PIN codes to customers via SMS, email, or Mobile App without the need to visit a bank branch. The PIN information is securely encrypted (time-based) to ensure high security and confidentiality (including resend PIN, batch PIN delivery, and PIN reissuance), preventing information leakage and forgery, thereby protecting customers.

2. Product Goals/Benefits

• Reduce Inconvenience for Cardholders: Cardholders do not need to visit the bank in person or wait for a long time to receive their PIN.
• Increase Security: Enhances security during the processing and delivery of PIN codes.
• Cost Reduction: Lowers costs associated with handling, printing, and delivering PIN codes.
• Environmental Benefits: Avoids environmental pollution by eliminating the need for carbon paper used in traditional PIN mailers.

3. Key Features of the Product

• System Administration
• System/Integration Channel Management
• PIN Query
• PIN Change
• Batch PIN Delivery
• PIN Decryption
• Reporting System

4. Conclusion

This solution is suitable for all banks that issue cards, helping to save costs for the bank and enhance the customer experience.